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    Data protection

    Privacy policy.

    This page explains how GridCore collects, uses and protects the personal data submitted through the website, in particular through the contact form.

    Data controller

    The controller of personal data is:

    GridCore
    Legal form: sole trader
    Route de Luxembourg L-3254 Bettembourg
    Luxembourg

    Contact email: info@gridcore.lu

    Data collected

    GridCore may collect the following data when you use the contact form or communicate with us:

    • first and last name;
    • email address;
    • phone number, if provided;
    • type of request;
    • indicative budget, if provided;
    • preferred timeframe, if provided;
    • message or information provided freely;
    • technical data necessary for the operation and security of the website, such as certain information related to the browser or anti-spam protection.

    Purposes of processing

    The data collected is used to:

    • respond to a request sent via the contact form;
    • analyse the need expressed;
    • prepare initial guidance, a diagnosis or a quote;
    • follow up on a commercial or pre-contractual relationship;
    • secure the website and limit abuse or spam;
    • comply with applicable legal and administrative obligations.

    Legal bases

    Depending on the case, processing is based on:

    • the performance of pre-contractual measures when you request a quote, a diagnosis or a service;
    • GridCore’s legitimate interest in responding to requests, securing the website and following up on communications;
    • consent where it is required, in particular for certain cookies or third-party services;
    • compliance with legal obligations where necessary.

    Data recipients

    The data is intended for GridCore and the technical providers necessary for the operation of the website and communications:

    • website host;
    • email and SMTP services;
    • form tool;
    • anti-spam or CAPTCHA service, if enabled;
    • analytics or customer support tools, only if they are enabled on the website.

    The data is not sold to third parties.

    Retention period

    Requests submitted via the contact form may be kept for a reasonable period necessary to process the request and follow up on the relationship.

    As a guide, communications related to a request may be kept for up to 24 months after the last contact, unless a legal, tax or administrative obligation requires a different period.

    Security

    GridCore implements reasonable measures to protect personal data against unauthorised access, loss, alteration or disclosure.

    However, no IT system can be guaranteed to be completely secure. If you suspect a problem, you can contact GridCore at the address given above.

    Third-party services

    The website may use third-party services necessary for its operation, its security or the analysis of its use. These services may process certain technical data.

    Possible examples depending on the website configuration: hosting, form, SMTP, reCAPTCHA, cookie solution, statistics tool or customer support tool.

    The actual list of cookies and third-party services is set out in the Cookie policy.

    Your rights

    In accordance with the applicable data protection regulations, you can request:

    • access to your personal data;
    • the correction of inaccurate data;
    • the erasure of your data, where applicable;
    • the restriction of processing;
    • objection to processing, where applicable;
    • the portability of your data, where applicable;
    • the withdrawal of your consent where processing is based on consent.

    To exercise your rights, contact: info@gridcore.lu.

    Complaint to the competent authority

    If you believe that your rights are not being respected, you can lodge a complaint with the competent supervisory authority in Luxembourg:

    Commission nationale pour la protection des données — CNPD
    Website: cnpd.public.lu

    Changes to the policy

    This privacy policy may be amended to reflect changes to the website, the services offered or legal obligations.

    Last updated: [May 2026].