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First contact
An initial discussion to understand your needs and guide you before any technical intervention.
Free
No commitment
- Description of the issue
- Initial guidance
- Price confirmed before intervention
Clear help with your tools, email, access and everyday digital issues. GridCore supports individuals, self-employed professionals and small businesses with Microsoft 365, domains, email, remote assistance and everyday IT needs.
Illustrative example of a support request
An email that stops working, lost access or a poorly configured tool can quickly disrupt a working day. The goal is simple: get back to a clear situation quickly.
Sending, receiving, password or configuration issues on your computer or smartphone.
Help clarifying access, accounts, passwords or services linked to your activity.
DNS checks, redirects and connections between your domain, hosting, email and website.
Initial assessment, basic optimisation, advice or guidance towards a more complete repair when needed.
The support depends on your situation, but the goal remains the same: identify the issue, explain it clearly and get your tools working properly again.
Configuration, access, sending and receiving issues, signatures, forwarding and settings on computers or smartphones.
Accounts, Outlook, OneDrive, applications, access, synchronisation and basic settings.
Remote support when the issue allows it, with a clear explanation and work limited to the agreed scope.
Domains, redirects, DNS and connections with your website, email or an external service.
Connection, drivers, printing, scanning, basic network sharing and configuration.
Initial setup of a new computer, essential software, data transfer and practical advice for everyday use.
For many needs, remote assistance is enough and avoids an unnecessary visit: email setup, help with a tool, checking access, a simple setting or an initial assessment.
Email, access, a tool, computer, website or service that is not working as expected.
If the issue can be handled remotely, the intervention and its price are proposed to you first.
Access is only provided with your approval and the intervention is limited to the agreed scope.
The goal is to address the issue and clearly explain what happened and what was done.
Important: never give access to your computer to someone you do not know. Only use the support tool after clear contact with GridCore.
Before replacing a PC, it is worth checking which options actually make sense. The right choice depends on the age of the computer, its components, your software, your data and how you use it every day.
Compatibility check, data preparation, upgrade or clean installation depending on the condition of the computer.
Depending on your situation, it may be possible to continue using Windows 10 temporarily with Extended Security Updates (ESU) before migrating, replacing the PC or choosing another suitable solution.
For some older computers or simpler uses, Linux can be a lightweight, stable and long-lasting alternative.
The Extended Security Updates (ESU) programme allows eligible Windows 10 devices to continue receiving critical and important security updates during the transition to Windows 11 or another solution. For consumers in the European Economic Area, a no-cost option is available under certain conditions with a Microsoft account. Conditions differ for some professional uses. GridCore can check your PC's eligibility and explain the options available.
Linux is not the best solution for everyone. Before recommending it, we check your software, peripherals, habits and any potential limitations.
Remote assistance, on-site support or computer setup: GridCore explains the scope and price before starting. For more complex needs, a tailored price is proposed before any intervention.
An initial discussion to understand your needs and guide you before any technical intervention.
No commitment
For issues that can be assessed and handled remotely, without an on-site visit.
Then 23.75 € per 15-minute interval
For situations that require physical work on your equipment or installation.
Travel costs extra, minimum first hour
Standard setup or troubleshooting for an email account, Outlook or Microsoft 365. Licences and subscriptions not included.
Standard migration or reinstallation with compatibility check, prior backup of essential data and main updates.
Initial setup, updates and standard transfer of your files from the old computer. Specific software and licences not included.
Standard installation of a suitable Linux distribution, main updates and basic configuration.
Available subject to availability, with a 25% surcharge on labour.
Same-day intervention subject to availability, with a 25% surcharge on labour.
Subject to availability: total surcharge of 50% on labour. This replaces the other surcharges.
The goal is to avoid unclear interventions: we identify the need, check what is possible and then proceed with a clear explanation.
You describe the issue, the context and any urgency.
We determine whether the need concerns access, a tool, email, a website or a computer.
We propose a suitable intervention, remotely or on-site, together with its price.
We carry out the intervention within the agreed scope.
You receive clear feedback so you understand what was done and what to keep an eye on.
Email, domains, Microsoft 365, equipment, remote assistance and Windows 11: what you need to know.
Practical help with everyday tools: business email, Microsoft 365 and Outlook, domains and DNS, printers and scanners, setting up a new PC or remote assistance. The goal is to address the issue and clearly explain what was done.
Many issues can be assessed and handled remotely, with a session started only with your approval. Remote assistance costs 45 € for the first 30 minutes, then 23.75 € per 15-minute interval. If necessary, on-site support is available in Luxembourg at 95 € per hour, plus travel costs, with a minimum first hour.
You download AnyDesk using the link available on this page and provide the code shown on screen. The session starts only with your approval, you can see the intervention on your screen and you can stop it at any time.
Yes. We can create and configure email accounts using your domain name, set them up on computers and smartphones, configure Microsoft 365 and Outlook, and adjust the DNS settings required for your email service to work correctly.
Yes. We can help with domain transfers or renewals, DNS configuration, redirects and connections to your website, email or other services.
Yes. We install and configure computers, printers and scanners, basic network or Wi-Fi setups, and transfer data from an old computer. GridCore can also advise you before a purchase to help you choose equipment suited to your needs.
Yes. We can check drivers, USB or network connections, Wi-Fi, printing and scanning. Depending on the cause, some interventions can also be carried out remotely.
Yes. Standard support for Windows 10 ended on 14 October 2025. Eligible Windows 10 PCs enrolled in Extended Security Updates (ESU) can continue receiving critical and important security updates until 12 October 2027. GridCore can check your PC's eligibility, help with ESU enrolment, check Windows 11 compatibility and assist with migration from 99 €. If Windows 11 is not suitable, other options can be considered, including Linux depending on your software, peripherals and usage.
The first contact is free. Remote assistance costs 45 € for the first 30 minutes, then 23.75 € per 15-minute interval. On-site support costs 95 € per hour, plus travel costs, with a minimum first hour. Email or Microsoft 365 setup starts from 49 €, Windows 11 migration from 99 €, Linux installation from 99 € and new PC setup from 129 €. The applicable price is confirmed before the intervention.
Yes. GridCore supports private individuals, self-employed professionals and small businesses in Luxembourg.
Explain your situation and receive clear initial guidance at no cost. If the issue can be handled remotely, we will propose a suitable intervention and confirm the price beforehand.